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Terms

New Orders:

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Please contact usps to track your package, or if it is missing to start an investigation. 

Dirty or washed items aren't eligible for returns or exchanges.

Orders ship in 1-7 business days to ship depending on volume of orders and where your order is in the queue. 

Returns:
Return within 7 days in new condition for a exchange or store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items:
Gift cards
Sale/Closeout items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):
Return within 7 days in new condition, unworn and unwashed with the orignal tag attached for full refund. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds (if applicable)

Refunds can take 3-7 Business days to process.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tilyoucollapse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): International orders are not eligible for exchange. We only replace items if they are the wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at info@tilyoucollapse.com and send your item to: P.O BOX 1380 Rocklin Ca 95677


Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: P.O BOX 1380 Rocklin Ca 95677

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund as a restocking fee. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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