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NEW ORDERS:

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Please contact USPS to track your package or if it is missing to start an investigation. 

Orders ship within 1-7 business days. This depends on the volume of orders and where your order is placed in the queue. We fulfill orders as they are received. Shipping time estimate will take effect once the package has been shipped out.

RETURNS/REFUNDS:

Refunds can take 3-7 Business days to process.

 *NO EXCHANGES FOR INTERNATIONAL ITEMS (store credit or refund only)

MUST return items within 7 days of receiving your product. Must return in new, as received, condition for an exchange or store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original clear packaging along with invoice.

Dirty, worn or washed/dried items aren't eligible for returns or exchanges. If you happen to send back an item that is NOT eligible, you will have to pay the shipping charge for us to send the items back to you. 

Non-returnable items:

- Gift cards
- Sale/Clearance/Closeout items (you may exchange or receive store credit for clearance items)

- Supplements

Special Promos:

- All sales/clearance are final.

- Only exceptions: we will honor a size exchange for the same items if needed. 

Refunds (if applicable):

Return within 7 days in new condition, unworn and unwashed

Must have the original tag attached as well as the clear plastic bag it came in.

Please add a note on your invoice stating what you would like to do (exchange for a xxs, return for store credit, etc) and we will be happy to take care of you! 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Shipping:

To return your product, you should mail your package to: 

4231 Pacific St. Unit #10 Rocklin, CA 95677

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipping:

We ship orders internationally!

Please note you may be subject to additional import/customs fees upon delivery. 

Refusing to Pay Customs:

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

If you are unsure whether you'll be subject to customs fees or not, we'd recommend contacting your local customs office for more information before placing your order as we are not informed of these charges.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tilyoucollapse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): International orders are not eligible for exchange. We only replace items if they are the wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at info@tilyoucollapse.com and send your item to: 4231 Pacific St. Unit #10 Rocklin, CA 95677

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Email: 

Info@tilyoucollapse.com

Customer service works Monday-Friday 8am-5pm.

Please allow up to 24 hours for a response (during business days).